How to handle “competency-based interview questions”?
What happens when you arrive at the interview, feeling fully prepared, and the hiring manager decides to move the goalposts? You might be familiar with certain interview types, for example, telephone interviews or group interviews, but have you ever heard of competency-based interviews?
1. What is a competency-based interview?
A competency-based interview is meant to test exactly that: your competence. So, where some interviewers may be more interested in your experience or previous qualifications, what a competency-based interviewer really wants to know is whether you have the right skills to take the position on.
2. Why would an employer use a competency-based interview?
Often they are used when previous experience in an industry is not seen as essential, for example, an entry-level or graduate position.
They may also be used to practically test how candidates would react in given situations. So rather than concerning themselves with past achievements, they place emphasis on predicting how an individual would behave in a certain scenario.
The tasks could range from oral and written communication to planning, organization, and problem-solving.
3. How to answer competency-based interview questions?
Firstly, pick out some of the key competencies stated in the job description and think of some examples for each one.
If they’re looking for someone with excellent teamwork and leadership skills, think of a scenario in which you’ve demonstrated this. As well as workplace situations, consider, for example, a group presentation you’ve undertaken at school, a university society you were a member of, or even being captain of your five-a-side football team.
4. What is the STAR approach?
If you’re not used to answering competency-based interview questions, the STAR model is a useful way of communicating key points clearly and concisely.
Once you’ve identified the ‘Situation’, ‘Task’, ‘Action’, or ‘Result’, formulate it into a short key point, making sure you include how you achieved the result and how your actions addressed the initial situation and task.
Read: Your body language plays an important role in using the STAR approach. Here are 7 tips to improve your body language.
5. What are the key competencies?
Some key competencies include:
- Teamwork
- Responsibility
- Communication skills
- Decision making
- Leadership
- Problem-solving
- Organization
- Goal orientation
Competency based interview questions and answers:
Although the type of question you are asked will depend entirely upon the role and industry you’re applying for, there are some common themes that run through competency-based interview questions.
Some examples include:
Tell me a time when…
Can you think of an example of how/when…
Describe a way in which you…
Essentially, what the interviewer is looking for are practical examples of some key competencies, i.e. ‘describe a way in which you demonstrated excellent leadership’.
Your examples can be from a previous job, they could draw from your education, or even relate to an extra-curricular pastime, such as sports teams or groups you may be a part of.
A simple answer, using the situation above, would be:
‘I demonstrated my teamwork and leadership abilities when I headed up a group proposal in front of some key clients. We were asked to give a one-hour presentation about how we could improve their hiring practices. After extensive competitor research and market trend analysis, we were able to put a competitive price together and present the features and benefits within the allotted hour. We went on to win the businesses.
Top tips for competency based interviews:
Here are our top tips for competency-based interviews:
- Before you arrive at the interview, pick out the key skills highlighted in the job description.
- For each one, have a pre-prepared example of how you’ve displayed that attribute.
- Use a wide variety of examples where possible, including during school or higher education, any previous employment or work experience, and in your daily life in general.
- Don’t lie. They will ask you questions about the subject, and any embellishments you’ve made will be quickly found out.
- Don’t try and think on your feet. For reasons, see directly above.
Want some more clarity on competency? Check out this amazing question bank by the Sam M. Walton College of Business (University of Arkansas).
